TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern By Nature Companies, LLC’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The use of this website is subject to the following terms of use:

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Any statements found within this website have not been evaluated by the Food and Drug Administration. Any product sold through this website is not intended to diagnose, treat, cure or prevent any disease.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

SHIPPING & DELIVERY

See our Shipping & Returns page for full details of shipping methods and times.

 

RETURNS POLICY

For a valid return, you must contact us within 7 days of receiving your order if you would like to return the order to us. Any return shipping costs associated with the return are at your expense.

We will only issue refunds for unused items that are received by us in resalable condition.

To initiate the return, contact CustomerService@aguaplus.com within 7 days of receiving your order. Our Customer Service Department will issue a Return Authorization Number (RAN). You must write the Return Authorization Number (RAN) on the exterior of the return shipment packaging. Upon our receipt of the return item, you will be refunded in full minus a 10% restocking fee. All shipping and handling fees are non-refundable.

For returns of defective or expired products, you will not be charged for return shipping costs or the restocking fee. To return a defective/expired product, first contact customer service. You will be requested to provide photographic verification as to the defective nature of the product. Once confirmed by Customer Service, we (at our discretion), will replace the defective product or refund 100% of the purchase price.